My88 Terms & Conditions — Clear & Fair and Easy to Understand

These Terms & Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and my88 ("Platform," "we," "us") governing your use of the online betting platform operated at my88-app.com, including all services, games, and features available on it.

By registering an account, making a deposit, or using any part of the my88 platform, you expressly and irrevocably agree to be bound by these Terms, including our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

If you disagree with any part of these Terms, please do not register or use the my88 platform. Continued use of the platform following any amendments to these Terms constitutes your acceptance of the updated version.

To register and use a my88 account, you must meet all of the following requirements without exception:

• Be at least 18 years of age at the time of registration — my88 strictly prohibits use of the platform by underage individuals.
• Is a Malaysian citizen or permanent resident and is physically located in Malaysia while using the platform.
• Is not on any self-exclusion list or platform ban imposed by any gambling regulatory authority.
• Has full legal capacity to enter into binding agreements.
• Register with accurate, truthful, and complete information — including your full name, an active Malaysian phone number, and a valid email address.

Each individual is permitted to hold only one (1) my88 account. Creating multiple accounts — even using different personal details — is strictly prohibited. my88 reserves the right to close all duplicate accounts and forfeit any associated balances or winnings if this violation is detected.

My88 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, including copies of your MyKad, bank documents, or proof of address. Failure to provide the requested documents within the specified timeframe may result in account suspension until the verification process is complete.

You are solely responsible for the security of your my88 account. This includes keeping your password confidential and ensuring no third party has access to your account. my88 strongly recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your password with anyone — including family members or trusted friends.
• Enable two-factor authentication (2FA) if available in your my88 account settings.
• Log out of your my88 account after every session, especially when using a shared device.
• Report to the my88 support team immediately if you suspect any unauthorised access to your account.

My88 will not be held liable for any losses arising from third-party access to your account due to your own negligence or disclosure of your password. All transactions carried out from your account are considered valid unless an official security report has been formally submitted.

My88 only accepts deposits via approved Malaysian payment methods. All deposits must be from a legitimate source and made in the name of the registered account holder. Accepted deposit methods include:

• Touch 'n Go eWallet — instant deposit, minimum RM 10
• GrabPay — instant deposit, minimum RM 10
• Boost — instant deposit, minimum RM 10
• ShopeePay — instant deposit, minimum RM 10
• DuitNow — deposit within 1–5 minutes, minimum RM 20
• FPX via Maybank2u, CIMB Clicks, Public Bank, RHB, and other Malaysian banks — minimum RM 20

My88 does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply their own charges in accordance with their terms of service. All deposits must be made in Malaysian Ringgit (RM). my88 does not accept foreign payment methods or foreign currencies.

Withdrawals from your my88 account are subject to the following conditions:

• The minimum withdrawal limit is RM 30 per transaction.
• Standard withdrawals are processed in under 1 hour to Malaysian e-wallets (Touch 'n Go, GrabPay, Boost) or via DuitNow/FPX to your Malaysian bank account.
• Withdrawals must be made to a bank account or e-wallet registered under the same name as the my88 account.
• Your first withdrawal may require additional identity verification (KYC) before it is processed.
• Winnings generated from bonus credits are subject to the specified wagering requirements before any withdrawal is permitted.
• Your original deposit may be withdrawn at any time without needing to fulfill any bonus wagering requirements.

My88 reserves the right to place a hold on withdrawals pending investigation if any unusual or suspicious account activity is detected. Investigations are typically completed within 24–72 hours. If no misconduct is found, the withdrawal will be processed immediately.

Jackpot winnings exceeding RM 50,000 may require additional processing time of up to 5 business days and are subject to a more stringent verification process. Players will be contacted directly by the my88 finance team for large winnings.

All bonuses and promotions offered by my88 are subject to their own specific terms as stated on the respective promotions page. The general terms applicable to all my88 bonuses are:

• The welcome bonus is available to new members only and is not applicable to accounts that have previously been registered with my88.
• Each account is entitled to one (1) welcome bonus only, with no exceptions.
• Bonus credits cannot be directly converted to cash — they must first be played through in accordance with the applicable wagering requirements.
• Bonus wagering requirements are calculated based on the bonus credit amount received, not the original deposit amount.
• Bonuses must be claimed within the specified period after the qualifying date — expired bonuses cannot be reinstated.
• My88 reserves the right to cancel bonuses without prior notice if there is evidence of promotion abuse or fraudulent activity.

My88 reserves the right to modify, suspend, or terminate any promotion at any time. Players who are in the process of fulfilling wagering requirements for a discontinued promotion will be notified and given a reasonable amount of time to complete those requirements.

All games available on the my88 platform have their own rules displayed within each game. As a general condition, all my88 players agree that:

• All game results are final and cannot be disputed unless a verifiable technical error has occurred.
• The use of any automation software, bots, or systems designed to exploit gameplay is strictly prohibited.
• Any technical disruption occurring during gameplay will be resolved based on my88's server records, which are considered the official record.
• My88 uses software from internationally certified providers with independently audited RNG (Random Number Generator) systems to ensure fair gameplay.
• The minimum and maximum bet limits for each game are as displayed within the respective game interface.

For live casino games such as baccarat, blackjack, and roulette, outcomes are determined by the actual physical events that take place at the table with a live dealer. Any dispute regarding a live table result may be submitted to the my88 support team within 24 hours of the game ending, along with the game round number as a reference.

The following actions are strictly prohibited on the my88 platform and may result in immediate account suspension or closure, as well as the freezing and/or forfeiture of funds in the account:

• Registering more than one account — whether using a real or false identity.
• Using another person's account or allowing someone else to use your account.
• Depositing funds from illegal sources or for the purpose of money laundering.
• Using bots, automation software, or any technology designed to gain an unfair advantage in gameplay.
• Exploiting technical bugs or vulnerabilities in the system to gain unauthorized advantages.
• Colluding with other players in live games that involve a competitive player-versus-player element.
• Threatening, harassing, or abusing my88 support staff or other players.
• Playing from a prohibited country or using a VPN to bypass geographical restrictions.

My88 employs a sophisticated fraud detection system that continuously monitors all account activity. Any account suspected of engaging in prohibited activity will be suspended immediately while a thorough investigation is carried out. The outcome of the investigation is final from my88's perspective.

My88 takes the protection of your personal information seriously. The collection, use, and storage of your personal data is governed by our Privacy Policy, which can be read in full at Privacy Policy page. In summary:

• Your personal information is collected solely for purposes necessary to the operation of my88's services.
• Your data is protected with 256-bit SSL encryption and stored on secure servers.
• My88 does not sell or share your personal data with third parties for marketing purposes.
• You have the right to request a copy of your personal data or apply for its deletion through the my88 support team.
• My88 may share certain information with the relevant authorities when required to do so under Malaysian law.

My88 is fully committed to responsible gaming. As part of this commitment, we provide the following tools, which you can access at any time free of charge through your my88 account settings:

• Daily / Weekly / Monthly Deposit Limit — set a maximum deposit amount you can make within a given period.
• Play Time Limit — receive notifications or an automatic session pause once you have exceeded the duration you set.
• Cool-Off Period — suspend access to your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion — close your account for an extended period (6 months, 1 year, or permanently).
• Reality Check — an automatic prompt reminding you of the time spent and amount played during your current session.

If you feel that your gaming habits have become a problem, or if someone close to you has expressed concern and encouraged you to seek help, please contact Talian Nur: 15999. my88 also encourages you to read more about responsible gaming at Responsible Gaming page us.

My88 reserves the right to suspend or close your account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Evidence or suspicion of fraudulent activity or money laundering.
• Failure to complete KYC verification within the specified timeframe.
• At your own request for the purpose of self-exclusion or voluntary account closure.
• Upon instruction from the relevant authorities in accordance with Malaysian law.

When an account is closed at your own request and no Terms violations are involved, any remaining balance (after deducting bonus credits that have not met their wagering requirements) will be returned to you via your original payment method within 5–7 business days. You may close your my88 account at any time by contacting our support team.

If you have any complaints or disputes regarding my88's services, we encourage you to follow our tiered complaint resolution procedure:

• Step 1: Contact the my88 support team directly via live chat, email (support@my88-app.com), or WhatsApp with full details of your complaint. Most issues are resolved within 24 hours.
• Step 2: If the issue cannot be resolved by the first-level support agent, request to be escalated to a senior support manager. Have your complaint ticket number ready when doing so.
• Step 3: If you remain unsatisfied, submit a formal written complaint to the my88 management email address. Management's decision is final within the my88 platform.

All disputes relating to these Terms and the use of the my88 platform shall be governed and construed in accordance with Malaysian law. You agree that any legal action arising from these Terms will be resolved in the Malaysian courts of appropriate jurisdiction.