my88's Official Commitment

Responsible Gaming — Safe, In Control and Fun

My88 believes betting should be an enjoyable form of entertainment — not a source of stress or financial hardship. This page provides all the tools, information, and resources you need to play responsibly in Malaysia.

Talian Nur: 15999
Malaysia's gambling helpline — free, confidential, 24/7
18+
Mandatory Age Requirement
5
Available Control Tools
24/7
Player Support
RM 0
Control Tool Usage Fees

My88's Six Pillars of Commitment to Players

More than fine print at the bottom of a page — this is how my88 actively protects Malaysian players every day.

Strict Age Verification — 18 and Above

My88 enforces a minimum age requirement of 18 years with no exceptions. All new registrations go through a phone number verification and KYC process to ensure that no underage individuals can access the platform. Accounts suspected of belonging to underage users will be suspended immediately pending verification.

Easy-to-Use Self-Control Tools

My88 provides five self-control tools accessible directly from your account settings — deposit limits, session time limits, cool-off periods, reality checks, and self-exclusion. All tools are free, easy to activate in under 2 minutes, and take effect immediately. No need to contact support to enable them.

Daily & Weekly Deposit Limits

Set the maximum amount you can deposit into your my88 account per day or per week. This limit cannot be increased immediately — there is a 24-hour review period for any increase, giving you time to reconsider before the change takes effect. Decreases to your limit, however, take effect immediately.

Time Limit & Reality Check

Set how long you want to play in a single session. When your chosen time is about to run out, my88 will display a reality check notification reminding you of your session duration, total amount played, and current balance. This helps you stay aware and make more rational decisions about your play.

Self-Exclusion — Flexible & Permanent

If you feel you need to stop entirely — temporarily or permanently — my88's self-exclusion tool lets you close access to your account for 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently. During the exclusion period, you will not receive any promotional communications and cannot register a new account.

Easy Access to Malaysian Support Resources

My88 provides direct links to Malaysian gambling support resources, including Talian Nur 15999, which operates 24/7. This information is displayed prominently on the Responsible Gaming page and also in the footer of every main platform page — not buried in fine print that is hard to find.

The Complete Responsible Gaming Guide at my88

Read and understand all the information below — it can help you or someone you care about play more safely.

1What Is Responsible Gaming?

Responsible gaming means participating in betting activities — whether football, slots, Live Casino, e-sports, blackjack, or lottery — in a way that remains enjoyable, controlled, and does not disrupt your daily life. It is about making conscious choices: knowing how much you can afford to spend, knowing when to stop, and understanding that betting is entertainment — not a solution to financial problems.

At my88, we believe responsible gaming is not solely the player's responsibility. As a platform, we have an equally important role to play in providing a safe environment, effective control tools, and honest information about the risks associated with gambling. This is why we invest seriously in the my88 responsible gaming programme — not because it is required of us, but because we genuinely care.

Most my88 players enjoy our platform purely for entertainment — much like Malaysians who catch EPL matches at a mamak, or play badminton on weekends. Gambling is a legitimate part of Malaysian entertainment culture when done the right way and kept in check. Problems only arise when it starts taking over your self-control — and that's exactly what my88 wants to help you avoid.

Core Principles: Betting should only ever be funded with money you can afford to lose entirely. Never use money set aside for essentials, existing debts, or borrowed funds to place bets.
2my88 Self-Control Tools — How to Use Them

All my88 self-control tools are accessible through the "Account Settings" menu once you are logged in. Below is a detailed breakdown of each available tool:

Deposit Limit
Daily / Weekly / Monthly Deposit Limit

Set the maximum amount (in RM) you can deposit into your my88 account within the chosen period.

How to use: Account Settings → Responsible Gaming → Deposit Limit → Select period & enter limit (min RM 10). Takes effect immediately. To increase the limit: 24-hour cooling-off applies.
Time Limit
Session Time Limit

Set how long (in minutes or hours) you want to play in a single continuous session before a notification appears.

How to use: Account Settings → Responsible Gaming → Session Time Limit → Select duration. A notification will appear when time is almost up.
Reality Check
Reality Check Reminders

Set a time interval (every 30 minutes, 1 hour, or 2 hours) to receive a summary of your current session, including time played and total amount wagered.

How to use: Account Settings → Responsible Gaming → Reality Check → Choose your preferred notification interval.
Cool-Off Period
Cool-Off Period

Temporarily suspend access to your my88 account for a short period — 24 hours, 3 days, 7 days, or 30 days — without permanently closing your account.

How to use: Account Settings → Responsible Gaming → Cool-Off Period → Select duration. Takes effect immediately and cannot be cancelled early.
Self-Exclusion
Self-Exclusion — Temporary or Permanent Account Closure

For more serious situations, self-exclusion allows you to fully block access to your my88 account for a duration of your choice. During this period, you will not receive any promotional emails or messages, and you will be unable to register a new my88 account. Any remaining funds in your account will be returned to you.

How to use: Account Settings → Responsible Gaming → Self-Exclusion → Select duration (6 months / 1 year / permanent). Alternatively, contact my88 support for assistance through the process. Permanent exclusion cannot be reversed.
3Warning Signs to Watch Out For

Problem gambling rarely happens overnight. It typically develops gradually and can be spotted early if you know what to look for. Here are some warning signs to watch out for in yourself:

  • You play longer or more often than you planned — and you keep telling yourself "just one more time" before stopping.
  • You increase your bet sizes to get the same level of excitement — a growing tolerance is an early sign of addiction.
  • You're playing to recover your losses (chasing losses) — this is one of the most dangerous habits in gambling.
  • You hide your betting activity from family members or friends, or lie about how much time and money you have spent.
  • You borrow money, sell belongings, or delay bill payments to fund your betting.
  • You feel anxious, irritable, or stressed when you can't play, or when you try to stop gambling.
  • Betting is starting to affect your work performance, family relationships, or your physical and mental health.
  • You are using money meant for essential needs — such as rent, food, or your children's school fees — to gamble.
If you identify with two or more of the signs above, that is a signal to take immediate action — whether by using my88's self-control tools, speaking to someone you trust, or calling Talian Nur 15999 for professional help.
4How to Play Responsibly at my88

Playing responsibly doesn't mean you can't have fun — in fact, it's what ensures you can keep enjoying betting over the long term without it becoming a problem. Here are some practical tips for my88 players in Malaysia:

Before You Play

  • Set a specific budget for betting entertainment before you log in — and treat it as money already "spent" on entertainment, not an investment.
  • Set a clear time limit for how long you want to play today — and stick to it.
  • Make sure you are in a stable emotional state before playing. Avoid gambling when you are under stress, feeling sad, angry, or after consuming alcohol.
  • Enable the deposit limit and session time limit tools in your my88 account settings as an added layer of protection.

While Playing

  • Remember that every game is independent and random — previous outcomes have no effect on the next round. There is no "system" that can guarantee a win.
  • Stop playing once you have reached the limit you set — whether a spending limit or a time limit — without exception.
  • Take regular breaks. Get up, stretch, drink some water. Don't let yourself get lost in a long session without realising it.
  • Never try to "chase" your losses. If you've already lost more than your set limit, close the session and take a break.

Smart Money Management

  • Use only disposable income — money left over after all essential expenses such as rent, food, bills, and savings have been covered.
  • Never deposit more than the limit you have set in your monthly entertainment budget, even if you feel "lucky" that day.
  • Winnings are a fun bonus — not a reliable source of income. Don't plan your spending around expected winnings.
  • If you win a significant amount, consider withdrawing most of it as savings rather than putting it back into betting.

Whether you enjoy Malaysia Super League, EPL, Live Casino, MLBB e-sports, slot jackpots, or lottery on my88 — all of it can be enjoyed safely as long as you stick to the principles above. Hundreds of thousands of Malaysian my88 players do exactly that every day without any issues, because they know their own limits.

5A Guide for Family & Friends of Players

Sometimes, a person struggling with a gambling problem may not realise it, or may be unwilling to admit they need help. If you are concerned about the betting habits of someone you care about — a family member, partner, or friend — here are some steps you can take:

  • Choose the right moment to talk — when things are calm, not during an argument or after a tense incident.
  • Use a non-judgmental approach — focus on your own feelings and concerns rather than placing blame. For example: "I'm worried about you" rather than "You've gone mad with gambling."
  • Offer concrete support — offering to accompany them to a counsellor or to call Talian Nur together can help ease their fear of seeking help.
  • Take care of yourself too. Supporting someone with a gambling problem can be an emotionally draining experience. Seek help for yourself if you need it.
  • Avoid repeatedly paying off their gambling debts — doing so can enable the behaviour to continue without them facing the full consequences of their own actions.

Remember that recovery from problem gambling is a journey that takes time and support. Patience and consistency are key. Talian Nur 15999 also provides counselling services for family members of individuals struggling with gambling problems — you don't have to go through this alone.

6Support Resources in Malaysia

If you or someone you know needs help with a gambling problem, the following resources are available in Malaysia:

Talian Nur: 15999
Malaysia's national crisis helpline, available 24 hours a day, 7 days a week. The service is free, confidential, and provides crisis counselling, emotional support, and referrals to relevant professional services, including support for gambling problems.
Malaysian Public Hospitals & Health Clinics
Government hospitals across Malaysia offer psychiatric and counselling services that can help individuals struggling with gambling problems. Referrals can be made through your nearest health clinic at minimal cost, or free of charge for OKU cardholders and welfare aid recipients.
Certified Private Counsellors & Psychologists
Certified private counsellors registered under the Lembaga Kaunselor Malaysia offer evidence-based therapy for gambling problems. Personal counselling sessions can help identify the root causes of the issue and develop effective, lasting recovery strategies.
15999
Talian Nur Malaysia
Free • Confidential • 24/7
Crisis counselling & help referrals
Quick Self-Assessment

Answer honestly — do you agree with any of these statements?

1I have played longer than I originally planned.
2I have gambled in an attempt to recover my losses.
3Family or friends have asked me about my gambling habits.
4I have used money meant for essentials to place bets.
5I feel restless when I'm unable to play for a while.
If you agree with 2 or more of the above: Consider using my88's self-control tools or call Talian Nur 15999.

Contact my88 Support

  • Live Chat — 24/7 on the platform
  • support@my88-app.com
  • WhatsApp — number on file in account

How to Activate Self-Control Tools on my88

A simple process — can be completed in under 2 minutes from your account settings.

1
Log In to your my88 Account

Open the my88 platform and log in to your account. If you don't have an account yet, register for free in under 2 minutes.

2
Go to Account Settings

Click the profile icon at the top right of the platform, then select "Account Settings" from the menu that appears.

3
Select "Responsible Gaming"

In the Account Settings menu, find and click the "Responsible Gaming" section to view all available control tools.

4
Choose the Right Tool

Choose one or more control tools — Deposit Limit, Time Limit, Reality Check, Cool-Off Period, or Self-Exclusion — and set values that work for you.

5
Confirm & Save

Click "Save" and your control settings will take effect immediately. You will receive a confirmation via SMS or your registered email.

Safe Play Guide — Quick Summary

  • Set a clear entertainment budget before you play
  • Use my88's deposit limits for automatic control
  • Take a break every hour during long sessions
  • Never chase your losses
  • Only use disposable income — not money set aside for essentials
  • Don't play when you're in an unstable emotional state
  • Gambling is entertainment — not a source of income
  • Seek help early — don't wait until things get worse

Need immediate help? Contact Talian Nur for free:

15999
Available 24 hours • Free • Confidential

FAQ — Responsible Gaming at my88

Answers to the most common questions from Malaysian players about my88's control tools and support.

my88's self-control tools are fully functional and enforced at the platform level. The deposit limit you set is a hard limit — my88's system will not allow any deposit exceeding that limit without a 24-hour review process first. Cool-off periods and self-exclusion are also enforced at the system level — there is no way to bypass them before the period ends. These are not mere formalities to satisfy regulatory requirements; they are tools that my88 genuinely believes in and has invested in enforcing.

This depends on the type of self-exclusion you choose. For short-term cool-off periods — 24 hours, 3 days, 7 days, or 30 days — cancellation is not permitted before the period ends. This is by design, to ensure the tool actually works. For long-term self-exclusion (6 months or 1 year), you must wait at least the minimum period before you can submit a request to reopen your account, and an additional review period applies. Permanent self-exclusion is final and cannot be reversed. This is intentional — because if cancellation were easy, the tool would serve no purpose.

Your money is safe. During a self-exclusion period, your my88 account balance will not be lost. For long-term or permanent self-exclusion, you can contact the my88 support team to request a withdrawal of your remaining funds to your Malaysian e-wallet or bank account during the exclusion period. This withdrawal does not require you to reopen your account — it is your right to access money that is rightfully yours. Funds will be processed within 3–5 business days after the withdrawal request is submitted and verified.

If you are concerned about someone you care about, you can contact the my88 support team confidentially to share your concerns. my88 will take appropriate action — such as reaching out to the player with support information, or in serious cases, temporarily suspending the account pending verification of the situation. For immediate support for yourself while navigating this, Talian Nur 15999 also provides counselling services for family members of individuals affected by a loved one's gambling problem.

Yes — the deposit limit you set in your my88 account settings applies to your entire account across all game categories, whether that's football, jackpots, table games, e-sports, blackjack, or lottery. This limit controls the total amount that can be deposited into your my88 account within the set period, regardless of which games you use the funds on. It is an account-wide limit, not a per-game limit, which makes it a more comprehensive and effective control tool.

Yes — my88 uses a proactive monitoring system that analyses gameplay patterns to identify signs that may indicate a gambling problem, such as a sudden increase in deposit amounts, unusually long play sessions, or persistent loss-chasing behaviour. When the system detects such patterns, my88 will proactively reach out to the player with information about self-control tools and support resources — not to judge, but as a sign that we care. This data is used solely for player protection purposes and is never shared with third parties without your consent.

Need Immediate Help? You're Not Alone.

Asking for help is a sign of strength, not weakness. If gambling has started to affect your life — your finances, family relationships, work performance, or mental health — it's time to take action. Use my88's self-exclusion tool now, or contact Talian Nur 15999 to speak with a professional counsellor who is ready to listen without judgement. Your conversation is completely confidential.

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Play at my88 Safely & Enjoyably

Register your my88 account today and activate your self-control tools from day one. Over 500,000 Malaysian players are already gaming safely and responsibly with my88.

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