My88 Privacy Policy — Your Data Protected Fully

This Privacy Policy is issued by my88 ("we," "the platform") and applies to all users and registered members who use the my88 online betting platform, accessible via my88-app.com, as well as all related mobile applications and services we operate.

This policy clearly sets out the types of personal information we collect from you, the purposes for which it is collected, how it is used and stored, the circumstances under which it may be disclosed and to whom, and your rights as the owner of that data under Malaysian law.

We wrote this policy in clear, plain language because we believe every my88 player deserves to know exactly what happens to their information — not just wade through a document full of legal jargon that nobody ends up understanding.

My88 collects various types of personal information as you interact with our platform. This information is grouped into several categories:

A. Registration & Identity Information

• Your full name as stated on your MyKad or Malaysian passport.
• An active Malaysian mobile number for OTP verification and communications.
• A valid and active email address for account verification and official communications.
• Date of birth for minimum age verification (18 years and above).
• Passwords stored in hashed form, unreadable by any party including my88 staff.

B. Identity Verification (KYC) Information

• MyKad number or passport number for identity verification purposes.
• Copies of identity documents requested from users during the KYC process.
• Proof of address, such as a recent utility bill or bank statement, if required.
• Bank account or e-wallet information for payment method verification.

C. Transaction & Financial Information

• Records of all deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other approved Malaysian payment methods.
• Records of all withdrawals to your Malaysian e-wallet or bank account.
• Betting and game history across all my88 categories.
• Current account balance and complete transaction history.
• Records of bonuses claimed and wagering requirement status.

D. Technical & Usage Information

• IP address and general location information (state within Malaysia) at the time of accessing the platform.
• Device type, operating system, and web browser version used.
• Login and logout records, including time and date.
• Usage pattern data, such as your most frequently played games and playing hours.
• Cookie data collected while browsing the my88 platform.

My88 collects and uses your personal data only for legitimate purposes that are necessary to operate our platform. Below is a summary of how your data is used:

My88 will not use your personal data for any purpose not listed above without first obtaining your additional consent.

My88 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the course of operating our platform, there are certain situations where your data may be shared with trusted parties:

Approved Service Providers

• Licensed game providers (such as Evolution Gaming, Pragmatic Play) — to enable game access and verify betting transactions.
• Payment processors and Malaysian e-wallet gateways (Touch 'n Go, GrabPay, Boost, DuitNow, FPX) — to facilitate the processing of your deposit and withdrawal transactions.
• Email and SMS delivery service providers — for sending account notifications and important communications to you.
• Cloud service providers that host my88 platform data under strict data security agreements.

Legally Mandated Disclosures

• Malaysian law enforcement authorities where required by a valid court order.
• Malaysian financial regulatory authorities in the context of financial crime investigations or money laundering.
• Malaysian tax authorities where required under applicable tax legislation.

My88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL encryption for all data communications between your device and my88's servers — the same standard used by Malaysian online banking.
• Passwords are stored as irreversible cryptographic hashes — no one, including my88 staff, can view your actual password.
• Role-Based Access Control — only authorised staff with a legitimate business need are permitted to access your personal data.
• Audit logs recording all access to users' personal data — enabling detection of any suspicious access.
• Regular security audits and penetration testing carried out by independent security experts.
• Encrypted data backups stored across multiple locations to ensure service continuity.

Data Retention Period

My88 retains your personal data for as long as your account remains active. After account closure, certain data may be kept for the following additional periods in accordance with legal and business requirements:

• Financial transaction and KYC records — retained for up to 7 years after account closure in accordance with Malaysian AML legal requirements.
• Security and login logs — retained for 2 years for security investigation purposes if required.
• Basic registration information — deleted within 90 days of account closure, unless there is a legal requirement to retain it for longer.

Like most online platforms, my88 uses cookies and similar tracking technologies to enhance the user experience and ensure certain features function correctly. The cookies we use fall into several categories:

• Essential Cookies (Required): Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects anonymised data on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Remembers your preferences such as language, display settings, and login details (if you select "Remember Me") for a more seamless experience.
• Marketing Cookies: Used to display relevant my88 promotions to you within the platform. You can manage these cookies through your account settings.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the my88 platform and prevent you from logging in or using our services properly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as the data owner have the following rights over the information my88 holds about you:

You may submit requests related to these rights to the my88 support team by email at support@my88-app.com. We will respond to your request within 14 business days of receipt.

My88 may send you marketing communications about promotions, the latest bonuses, upcoming football matches, e-sports tournaments, and platform updates — but only if you have consented to receive such communications during registration or through your account settings.

You can opt out of any marketing communications from my88 at any time through the following methods:

• Click the "Unsubscribe" link found at the bottom of any promotional email from my88.
• Go to "Account Settings" within the my88 platform and disable the "Receive Promotional Notifications" option.
• Contact the my88 support team via live chat or email at support@my88-app.com and request to be excluded from all marketing communications.

The my88 platform may contain links to third-party websites or services in certain contexts — for example, links to game providers for game information, or references to responsible gaming support bodies such as Talian Nur. my88's Privacy Policy does not apply to those external websites or services.

We encourage you to read the privacy policy of every website you visit, including any sites you access through links on the my88 platform. my88 is not responsible for the privacy practices or content of those third-party websites.

If you have any questions, concerns, or requests relating to this Privacy Policy or how my88 handles your personal data, please reach out to us through the following channels:

• Email: support@my88-app.com — please include "Data Privacy Enquiry" in your email subject line for faster processing.
• Live Chat: Available 24/7 within the my88 platform — the fastest way to get answers to quick questions about your data privacy.
• WhatsApp: The my88 support WhatsApp number is available once you log in to your account.

Our team communicates in Bahasa Melayu and will handle all your data privacy enquiries seriously and within a reasonable timeframe. For formal requests regarding data rights under PDPA, we will provide a written response within 14 business days.

The Bahasa Malaysia version of this Privacy Policy is the official version applicable to all my88 players in Malaysia. Any amendments to this Privacy Policy will take effect 14 days after being published on the platform, unless the amendment is required by law, in which case it will take effect immediately.